TRICARE Online to undergo major overhaul

  • Published
  • By 15th Medical Group staff
JOINT BASE PEARL HARBOR-HICKAM, Hawaii --  TRICARE Online is set to undergo significant changes beginning Jan. 16.

The changes are intended to improve the user's experience, and the system will have a new look complete with an updated home screen dashboard allowing users to select from appointments, Blue Button, prescription refills, personal profiles and quick links.

For those who are current TOL users, the new options will be very similar to the old interface.

Additionally, TOL has not only been upgraded for system interaction, but there are some new features that have been added the site. For example, scheduling and changing appointments online has been simplified.

Scheduling an appointment can now be done in just three easy steps. Additionally, appointment reminders within TOL have been expanded. Previously, the system would only notify you via text or email for appointments that were booked on TOL. The updated system will now send you a reminder for all appointments you make at the military treatment facility where you are enrolled, including those booked with your MTF directly.

This new feature will be available as long as patients have signed up for appointment reminders and log into TOL at least once annually.

Another new feature will be earlier appointment notification. When booking an appointment on TOL, you may not get an appointment as quickly as you would like. You now have the option to be notified if an earlier appointment becomes available before your scheduled appointment. Once notified, you can go into TOL and reschedule your appointment for the earlier day and time.

Future appointments will also be viewable at the bottom of your appointments screen, so you can easily coordinate the appointment you are making with future appointments which are pending for you and your family members under the age of 18.

Go to www.tricareonline.com to register. You must be a TRICARE patient, at least 18 years old and enrolled to a military hospital or clinic to be eligible to use TOL. You can log on with a Premium DS Login, Department of Defense CAC ID or Defense Finance and Accounting Services MyPay credentials. If you do not have DS Logon credentials and would like to create an account, click "register."  If you have any issues in registering you can contact TOL customer service at 1-800-600-9332.