15 WG NEWCOMER INFORMATION
The Military and Family Support Center integrates the standard programs and services of the old Pearl Harbor Fleet & Family Support and Hickam Airman & Family Readiness into a one a one-stop-shop center. They provide unified, customer-focused programs, classes, and services to support the JBPHH community, including active duty, reserve, retired personnel, family members, and DoD employees (except as noted in the program descriptions). There is no charge for classes unless otherwise specified. Schedules are subject to change. Check out the M&FSC Facebook page and website for more information.
Services Provided
Contact information
Main Office
4827 Bougainville Drive, Honolulu, HI 96818
808-474-1999
Hours: Mon – Fri, 7:30 a.m. – 4:00 p.m.
Satellite Office
655 Vickers Ave, Bldg 1105, Honolulu, HI 96853
(Same building as M&FRC on Hickam)
808-474-1999/808-449-0320
Website: www.greatlifehawaii.com
Email: MFSCHawaii@navy.mil
Location: https://goo.gl/maps/NdEWYepAP1cEjotN8
Air and Space Force Specific Services
The Military and Family Readiness Center, formerly Airman & Family Readiness Center, as a part of the 647th Force Support Squadron, supports individuals, families, and leadership with specific core Air and Space Force programs and services:
655 Vickers Ave, Bldg 1105, Joint Base Pearl Harbor-Hickam, HI 96853
(Same building as MFSC on Hickam)
808-449-0301/808-449-0301
Hours: Mon – Fri, 8:30 a.m. – 3:30 p.m.
Facebook Page: Military & Family Readiness Center - Hawaii
Email: 647fss.fsfr@us.af.mil
Location: https://goo.gl/maps/J4yENvdy5ubigX6HA
-Civilian Personnel will be in contact with you through the Onboarding Process. You will be assigned a POC who will be in contact with you prior to arrival.
-Ensure you notify your POC of your arrival date.
-Ensure you meet with your Civilian Personnel representative upon arrival.
-Unit In-Processing requirements are completed as a separate process. Please see your Unit’s CSS within two working days upon arrival. See Unit In-Processing Tab.
Website: https://www.usajobs.gov
Directions: Type Hickam AFB under the location to search positions
USA Jobs will include Non-Appropriated Fund (NAF) and Appropriated Funded (GS and WG) openings
-DSN: 315.449.0122
-Commercial: (808) 449-0122
-Email: 647fss.fsmc@us.af.mil
-Hours: 8:30 a.m. - 3:30 p.m.
-Address: 655 Vickers Ave, Bldg #1105, JBPHH, HI 96853
-Location: https://goo.gl/maps/NdEWYepAP1cEjotN8
Mandatory Training for civilians
https://usaf.dps.mil/sites/Hickam/647%20ABG/FSS/FSD/CD_T/SitePages/Individual-Development-Education(2).aspx
-Please contact your unit Cyber Liaison (CL) for all network access and permissions on AFNET.
-You can look up the list of CLs in your unit here (CAC required): https://esd.us.af.mil//esdportal/IAOLookup.aspx
-If you cannot access your Squadron’s CL, please contact your CSS.
Finance In-Processing Brief
-All personnel arriving in the State of Hawaii who bring firearms on the island of Oahu will register them with Honolulu Police Department (HPD) Records and Identification Division, Firearms Section. If you are living on-base, you will need to register your firearms with JBPHH Security Department within 3 working days, after registration with HPD.
STEP 1: Register Firearms with HPD:
-Phone: (808) 723-3190;
-Address: 801 South Beretania Street, Honolulu, HI 96813-2501
-Location: https://goo.gl/maps/oNsaiPShtW6rbFwt5
-Hours: Mon – Fri, 8:00 a.m. – 4:00 p.m. (except Wed: 8:00 a.m - 6:30 p.m.)
-Firearms section will close doors at end of their duty hours anyone inside will still be assisted.
-Recommended to register with HPD within 5 day if not contact HPD for further guidance.
-It is recommended to bring in firearms when registering with HPD. If you cannot bring in the firearms make contact with HPD for further guidance.
STEP 2: Register Firearms with JBPHH
-Phone: (808) 449-0877
-Address: Pass & ID, Bldg 3455, 1250 South Dr., Honolulu, HI 96818-4018
-Hours: Mon - Thurs, 6:00 a.m. - 4:00 p.m.
-Email: 647SFS.S5.Reports_Analysis@us.af.mil
-NOTE: As proof of ownership and to register a firearm with JBPHH Security, the owner of the firearm will email SCANNED COPIES of the following to the org box listed above:
-Valid military I.D. card & driver’s license (Front & Back)
-Proof of HPD firearm registration
-Copy of your housing lease.
-After all information is received, someone from 647 SFS will coordinate with you on the next step.
-The actual firearm MUST NOT be brought to the Joint Base Pearl Harbor Hickam Security Department when being registered.
-APPROVAL MUST be granted to store weapons on-base. Temporary storage in Base Armory is available (if space is available). To request storage in on-base home or in Armory, please contact 647 SFS at (808) 449-0877.
-Prior to registering your firearms, recommend everyone familiarize themselves with the requirements regarding firearms, JBPHHINST 5530.1B dated 23 Jun 17.
-Everyone 18 years old and older in the home must complete, Form DD 2760.
-For on-base general delivery, send email to: flcph_mailcenter@navy.mil
-Address: 1025 Quincy Street Suite 150, Honolulu, HI 96818
-Rank/Name
-Unit
-Date of arrival
-List of dependents
-Cell number (if no cell yet, use Sponsor)
-Email connected to Cell Phone
-Allow 48-72 hrs for an email with an address to send your mail to
Currently there is no on-base general delivery available for civilians.
UPS: The UPS at Navy Exchange Pearl Harbor has mailboxes available for a fee.
-Phone: (808) 428-2311
-Email: store3863@theupsstore.com
USPS: The closest US Postal Service is located at the Airport (easy access from Hickam).
-Address: 3600 Aolele St, Honolulu, HI
-Phone: (800) 275-8777 or (808) 423-3917
Sponsor/Unit: You could arrange with your Sponsor or your gaining unit to have your mail delivered there.
-State of Hawaii requires a school physical within 1 year of entrance for: All students who are new to Hawaii and entering a public school OR All students who are entering pre-school or childcare facilities OR All students who are entering 7th Grade (regardless if new or not). School Physicals can be completed prior to arrival or upon arrival, by making an appointment.
- To meet school entrance requirements, please see Health.Hawaii.gov
-The best option for our AF members and families to get enrolled/empaneled to a Primary Care Manager (PCM) here in Oahu would be to call the TRICARE West region number at (844) 866-9378 when they arrive on island. This call center is managed by our managed care support contractor, Healthnet Federal Services (HNFS).
-The call center representative will ask the AF member to provide their Unit Identification Code (UIC) which is listed on the member’s PCS orders.
-This UIC will determine which PCM/clinic the member will be assigned to at 15MDG. Although the AF member is required to be empaneled to 15 MDG, their dependent family members can choose a PCM at 15 MDG or another military clinic/hospital on based on availability.
-Another option for the member to enroll would be to use the HNFS site at:
https://www.tricare-west.com/content/hnfs/home/tw/bene/enroll.html
-The TRICARE West region site is also a great resource for members who may have other TRICARE questions relating to billing/claims, referrals/authorizations or other TRICARE news and updates: https://www.tricare-west.com
-If an appointment has been completed within 12 months of starting school, forms can be submitted via the MHS Genesis Patient portal.
Great Life Hawaii, our JBPHH Navy counterparts, oversee all military housing services. On their website, there will be separate information for Air Force personnel. Please ensure you are looking at the appropriate sections. Housing Services (greatlifehawaii.com)
-It is recommended that you email the MHO prior to arrival. They will provide you with a detailed email and what you need to bring with you. Email: jbphh_mho@navy.mil
MHO Appointment within 3 days of arrival.
-Phone: (808) 312-0199 or (808) 590-1402
-Email: jbphh_mho@navy.mil
-Hours: Mon - Fri, 7:30 a.m. - 4:00 p.m.
-Address: 200 Kokomalei Street, Building 6500, Honolulu, Hawaii 96818-5402
-Support Provided: Military Community Housing; Housing Departure and Arrival Services; Community Rental Information; Temporary Lodging Allowance (TLA) packet preparation: Ensure you get a Certificate of Non-Availability (CNA) from prior to renting any non-military temporary housing.
-If you wish to receive a Referral Brief for living in on-base housing with Hickam Communities, before you arrive on island, please contact the MHO 30 days prior to your arrival date at 808-312-0199 or 808-590-1402 or email jbphh_mho.fct@navy.mil to schedule. Referral Briefings are conducted virtually at 0900 HST on Wednesday and Friday and 1300 HST on Tuesday and Thursday. A follow-up correspondence with call-in information and documentation, will be emailed to you.
-More information on Hickam Communities can be found at https://www.hickamcommunities.com/ or contact them at 888-329-4758.
-Call (808) 448-0300 three (3) days prior to delivery date requirement.
-Phone: (808) 474-1999, please call a week in advance
-Hours: Mon, Wed, Fri, 8:00 a.m. - 3:30 p.m. (Closed daily 11:00 a.m. - 12:00 p.m.)
-Items Provided: Pots/Pans/Dishes, High Chairs, Vacuums and Small Appliances
-Address: 655 Vickers Ave, Bldg 1105, Honolulu, HI 96818
-Hours: Mon – Fri, 6:00 a.m. to 6:00 p.m.
-Phone: (808) 449-0865
-Address: 1250 South Drive, Honolulu, HI 96818
-Location: https://goo.gl/maps/fwqZSiJ7nXofHYX67
-Address: Hangar 2 Bldg 2060, 1st Floor, Rm 146,
-Location: https://goo.gl/maps/j1TfEKYjnTr7Ug7s9
-Hours: 8:00 a.m. - 3:30 p.m.
-Phone: (808) 449-0846
Moving your pet to Hawaii is not simple, start as soon as possible this process can take several weeks. Please read through the attached link to familiarize yourself with the Quarantine Rules well in advance of PCSing.
-Hawaii Quarantine Information
-Family & MWR Pet Kennel (armymwr.com)
-Services provided: Grooming ~ Payments and Fees ~ Medications and Vaccinations ~ Reservations ~ Forms
-Phone: (808) 368-3456 for more info and pricing
-Address: 99-951 Halawa Valley St. Aiea, HI, 96701
-Barracks/Dormitory: If you will be residing in a barracks or dormitory room coordinate with your sponsor. Instructions vary between commands/units.
As soon as you are notified of your assignment to Hawaii, email the SLO and they will send you a welcome email listing important information to know prior to PCSing and to set-up an appointment upon arrival: JBPHHSLO@navy.mil
The School Liaison Officer (SLO) serves as the primary liaison between Hawaii’s community schools, commanders, and military parents pertaining to K-12 education. The SLO also implements the K-12 education aspect of the Commander Navy Region Hawaii Strategic Engagement Plan. Great Life Hawaii, our Navy counterparts, support Air Force family members for all Pre-K through 12th Grade, including all special needs and child care.
-Cherise Yamasaki
-Phone: Office Number: (808) 306-9247
-Email: JBPHHSLO@navy.mil
-Facebook Group: https://www.facebook.com/groups/515235949103385
-Website: School Liaison Office (greatlifehawaii.com)
-Services provided: Enrolling in Public Schools ~ Schools ~ CYP Youth Sponsorship ~ Before and After School Care ~ Special Education ~ Special Volunteer Opportunities ~ Downloads and Resources ~ FAQs
-State of Hawaii requires a school physical within 1 year of entrance for: All students who are new to Hawaii and entering a public school OR All students who are entering pre-school or childcare facilities OR All students who are entering 7th Grade (regardless if new or not).
-To meet school entrance requirements, please see Health.Hawaii.gov
-You have been selected to assist your Newcomer and family members in their transition to Hawaii. The importance of an engaged Sponsor is critical to the successful transition.
-This training is mandatory, regardless of past sponsor training.
-Sponsor checklist
-Template Welcome Letter
-Sponsor Training Rules of Engagement
-Contact your Newcomer at least 30 days before their arrival to welcome them and their family and to understand some of the primary concerns.
-Familiarize yourself with this Newcomers website to help answer any questions the Newcomer or their family members have.
-Ensure your Newcomer has the link to the Newcomers Website to ensure their smooth transition to Hawaii
-Ensure your Newcomer has a means of transportation to their temporary lodging.
-Escort the Newcomer to your respective CSS to receive their In-Processing Checklist on their FIRST DUTY DAY AFTER ARRIVAL.
-Ensure your Newcomer visits Military Housing Office within 3 DUTY DAYS UPON ARRIVAL.
-Show your Newcomer around Hickam AFB. Tour key buildings they will need in the future (Med Group, Hanger 2: Finance & MPF, Military Housing Office, and your Unit’s facilities.
-Assist your Newcomer in finding the required sections/individuals needed for the Unit In-Processing checklist.
-All Unit-In-processing should be completed within 30 days or as otherwise stated by your CSS.
-Ensure your Newcomer returns the completed Checklist to your Unit’s CSS for accountability.
-Prior to arriving in Hawaii please contact the Navy Lodge to secure temporary lodging. If the Navy Lodge does not have availability they will issue you a Certificate of Non-Availability (CNA). Once you are issued a CNA you may utilize the Temporary Lodging Allowance (TLA) Approved Hotel List. Please understand that you are responsible for securing hotel accommodations on your own.
-NAVY Lodge Central Reservations:
-Phone: (800) 628-9466 (press #1)
-Navy Lodge (Hawaii):
-Phone: (808) 440-2290
-Address: 1275 Saratoga Boulevard, Bldg 78, Honolulu, HI 96818-5029
Read the hotel list carefully as different hotels will run different specials in regards to their amenities. Utilizing deals through internet travel sites, MWR cabins, non-certified hotels outside of our list, and using Air B&B’s are strongly discouraged and may not be reimbursable. Please see the TLA daily rates to help manage your funds during your transition.
TLA Rates
-It is MANDATORY to have an in-person appointment with the Military Housing Office (MHO) within the first 72 hours of arrival to Hawaii to be briefed on all housing options and the TLA process. Appointments are conducted during normal business hours. Monday – Friday from 0730 to 1600, excluding holidays. Walk-ins are accepted. See MHO Tab for contact information.
-BEFORE YOU SECURE PRIVATE OFF-BASE LODGING, ENSURE YOU HAVE A CERTIFICATE OF NON-AVAILABILITY (CNA) FROM THE NAVY LODGE.
All services are online or on the phone
-Phone: (808) 473-7782
-Website: my.move.mil
-Contact your gaining Unit CSS to ensure they provide you with a Unit Sponsor 30-days prior to arrival.
-Unit In-Processing is specific to unit requirements. Base In-Processing requirements are listed in this Newcomers Website.
-MEMBERS ARE REQUIRED TO CHECK-IN TO THEIR UNIT'S CSS ON THEIR FIRST DUTY-DAY UPON ARRIVAL.
-Your unit’s specific In-Processing Checklist will be provided by the CSS. All Unit In-Processing requirements are the responsibility of the member, with support from Sponsor and Unit CSS personnel.
-All Unit-In-processing should be completed within 30 days. Return completed Checklist to your Unit’s CSS for accountability.
STEP 1. Inform insurance provider to switch states to Hawaii so you have Hawaii coverage.
STEP 2. Obtain and Complete Non-Resident Certificate (Form CS-L MVR 50) from Your CSS.
STEP 3. In the state of Hawaii any vehicle that has been modified must have a Reconstruction Permit prior to performing a safety inspection.
A. If your vehicle has not been modified please proceed to step 4.
B. If your vehicle is modified, please visit the FAQ for information on how to obtain a Reconstruction Permit or to see if your vehicle qualifies for one.
STEP 4. The state of Hawaii requires a vehicle inspection. Schedule an appointment online with the Hickam Auto Skills Center for a vehicle safety inspection. Please make sure your insurance cards (official or digital) will be active on the date you schedule your appointment for inspection. Note, you are not limited to the Auto Skills Center for your inspection. Most auto mechanics/repair shops are authorized to conduct vehicle inspections.
-Address: https://goo.gl/maps/D1D2Ph3rrewXX25A6
STEP 5. Safety Inspection Performed by licensed safety inspector:
A. If you do not pass the safety inspection and the only reason is due to not being registered in the state (i.e. new vehicle registering), you will receive a “only registration fail slip” and can proceed to step 6.
B. If there are any failures aside from having no registration, those failures must be corrected. Once corrected you must return to the original safety inspection station to have corrections verified. You will then be given a “only registration fail slip” once all other failures are corrected.
STEP 6. Schedule an appointment with any of the local DMVs to either obtain Hawaii state plates or an out of state permit for your vehicle.
-Schedule Appointment with JBPHH Vehicle Registration Office (acuityscheduling.com)
-Location: https://goo.gl/maps/gK6yZtNpEucphEvN9
A. If you decide to get Hawaii state plates make sure to mount them on your vehicle front and back with at least 2 bolts/screws or 4 zip ties that occupy each hole
B. If you decide to keep your original plates the DMV will give you an out-of-state permit sticker to place on your vehicle. Follow the instructions on the back of the sticker for placement on your vehicle.
STEP 7. So long as your safety inspection slip has not gone over the 30 calendar days, you may return to the original safety inspection station for a final inspection. If your inspection station was Hickam Auto Skills Center, you can return on any day they are open during for safety inspection hours. If your safety inspection slip has expired please return to step 4.
15 CPTS is located in Hangar 2 across from the MPF. You can also submit an online inquiry using the Customer Service Portal (instructions down below), if you are on the Air Force network.
Bring the following items to In-processing appointment if applicable
-Full copy of orders
-All airfare receipts (regardless of how they were purchased)
-All lodging receipts (prior to PCS/en-route with PCS)
-All other receipts associated with travel (with the exception of gas receipts and food receipts).
Hours of operation:
15 CPTS Effective February 2023 the Customer Service Counter will have new hours of operation and will be open four days a week.
Monday-Thursday: 0900-1400
Friday: Closed
Address: 900 Hangar Ave, Joint Base Pearl Harbor-Hickam, HI
Submit a ticket: https://www.saffm.hq.af.mil/FM-Resources/Comptroller-Services-Portal/
Click here or scan the QR code for more info.
